Recently I read a new Gartner Magic Quadrant. The Magic Quadrant is titled: Magic Quadrant for BPM-Platform-Based Case Management Frameworks (12 March 2015). It is a new Magic Quadrant relating to a subset of the Case Management market. Case Management frameworks is a growing market, which is important enough for producing a Magic Quadrant. The Magic Quadrant was written by Gartner's analysts Jannet B. Hill, Kenneth Chin and Rob Dunie. What is a Case Management Framework? It is possible to build a solution based on Model Driven tools or on Coding tools or COTS (Commercial Of The Shelf). if you need less flexibility COTS are better fit then modeling tool. Case Management Use Case is exactly the opposite of a fixed solution. It is management of complex and less structured Processes performed by Knowledge Workers. A Case Management Process include ad hoc decisions based on Knowledge, Content and interaction with other experts. The Decision Centere...
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