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Showing posts with the label BPO

Blogging process: an iceberg example

I n a previous post I used the analogy of an iceberg to describe processes in an enterprise. In this post I will illustrate it by a simple example. The example is not about Enterprise processes. It describes a simpler single actor processes set: Writing a blog post such as this post. As far as this post is concerned the scope is limited to professional blogging. Analyzing personal blogs or generalizing the analysis to all blogs types is beyond the scope of this post. Blog Posting Process simplified It looks like a very simple process composed of two steps: Writing a blog post Publishing a blog post The writing step is composed of few activities: titling, writing, spell checking, adding hyperlinks and images etc. Publishing looks like a one click activity. Even in the simplistic description above, we missed one important activity: choosing a topic to write about. It is less formulated activity than the other activities, so it is easy to ignore it while an...