Skip to main content

SaaS vendor leading the CRM Market

According to recent Gartner CRM Market Report Salesforce.com is the Worldwide CRM Software Spendings market leader with 16% in 2013.
SAP is second with 13% and Oracle third with 10%.

 As far as Revenue Growth from 2012 to 2013 is concerned, Salesforce.com is leading with 30.3%.
Microsoft following with 22.8% and IBM with 22% Revenues Growth. SAP growth rate is 12.7%. Oracle is lagging with 4%. 

 According to the same Gartner's report, 41% of CRM Systems are SaaS-based.

 Seven years ago    

Seven years ago the data was not resembling current data.
Oracle after acquiring Siebel and PeopleSoft was the biggest CRM vendor.
SAP was its main competitor. 

 The growth rate of a new market player, Microsoft,  in the SMB market was high.

 New SaaS CRM players emerged. The most sinificant SaaS CRM player was Salesforce.com.  

 SaaS is Mainstream
The CRM market data is indicating that SaaS is Mainstream.

Read other posts about SaaS showing maturation of SaaS: 
January, 2009: SaaS is Going Mainstream 
May, 2010: Integrating SaaS: IBM's Cast Iron Acquisition First Take
August, 2011: Hyped Cloud Computing Technologies
March, 2012: ERP as a SaaS maturity indicator
February, 2014: SaaS is Mainstream


 My Take
If and when ERP market data will be similar to the CRM market data depicted in this post, we could argue that SaaS is not only Mainstream but is going to be the dominant paradigm.



Labels:

Comments

Post a Comment

Popular posts from this blog

The mainframe: still alive and kicking

Recently, I was interviewed by  Pcon   (unfortunately the link points to an Hebrew only site) as part of debriefing on Legacy Systems.  Pcon is an Israeli company investigating IT topics by quoting professional articles and interviewing experts. They publish the results of the investigations including practical recommendations. This post is mainly about topics raised by me during the interview, but not included in the debriefing, which will be published.    What are Legacy Systems? The term Legacy Systems refers to old application systems and/or veteran technologies still in use.  Usually, the term Legacy Systems is associated with: 1. Mainframe Hardware e.g. IBM System z and its Operating Systems or Proprietary Servers and Operating Systems such as HP Alpha and OpenVMS Operating System, IBM AS/400 and OS/400   Operating System. 2. Development and Production Environments, e.g. COBOL , Natural and DBMS systems such as Adabas  ...
16 comments
Read more

Will Business and IT Aligned?

For decades we are talking about closing the gap between business and IT , but the gap is still as wide as it was. In the beginning of the ERP era, we focused on aligning Business Processes and Core Systems, but in most enterprises we failed. SOA was the next alignment promise: defining the SOA Services in Business boundaries instead of Technical boundaries, should narrow the gap. However, despite of SOA Business Value ( Agility and Reuse )  in most enterprises,  the large Business-IT Gap remained as large as it was.  The IT Community aimed at the next alignment attempt: SOA is technical and BPM is its Business related complement.  Will the current BPM based alignment attempt succeed? I do not know, but Nick Heath's article  titled: Stop doing what the vendors tell you, CIOs told , published in  Tech Republic , suggests that the root of the problem is not Technological .   Stop Doing What the vendors Tell You Nick Heath's article is based ...
11 comments
Read more

Vendors Survival: Will Software AG Survive until 2019?

This post is another post in the Vendors Survival series following posts on Microsoft , Google , HP , Sun and EMC . On July 14 th Software AG and IDS Scheer announced that Software AG is going to take over IDS Scheer . The intended acquisition is an opportunity to add another post in my Vendors Survival posts series. A brief history of Software AG Mainframe products Software AG is larger than any German software company except SAP . It was established in the Mainframe age (in 1969). I worked with many customers, who used and some of them are still using, its two flagship products Adabas and Natural . Although these products support many platforms, their main platform is IBM Mainframe. Adabas is a database and Natural is a development environment. Like other pairs of Database and Development Environment in the mainframe environment (e.g. Ideal and Datacom , Mantis and Supra) build by the same vendor, they are tied together. As a result, although it is possible t...
8 comments
Read more